You deserve to know exactly what is happening with your project — from the first call to the day we hand it over, and beyond.
Every project follows the same 3-phase process. No guessing. No chasing us down for updates. No wondering what comes next. This is the VGAB — and it is how we make sure every single customer feels taken care of, every single time.
The Vinyl Guys Advantage Blueprint
Phase One
This is where your backyard stops being an idea and starts becoming real.
Before we touch a single post or break a single piece of ground, we take the time to understand exactly what you want — and exactly what it will take to get there. We get it right on paper first, so the day we show up in your yard, we are building the backyard you actually imagined.
Step 1
Every great backyard starts with a conversation. We get on a call with you first — no pressure, no pitch. We want to understand your vision, your yard, your timeline, and what matters most to you. You get a real person, real answers, and a clear next step. This is where it all begins.
Step 2
We come to you. We walk your yard, take measurements, look at the grade, and talk through exactly what will work best for your space. For decks, we take everything we need to bring your vision to life. No hard sell. Just a straight conversation about what is possible and what it takes to get there.
Step 3
We work through the details together until it is exactly right. You tell us what you want to change. We adjust. Once you are thrilled with the plan, we lock in your build date and get to work. No surprises from here — just the backyard you imagined, on its way.
Phase Two
This is where it comes to life.
Your crew shows up when we say they will. You know exactly what is happening every single day. No wondering if we are coming. No radio silence. No surprises. Just skilled tradespeople doing what they do best — building something you will be proud of for decades.
Step 4
The excitement is building. A few weeks before your build date, you get an email from us. Your start date confirmed. What to expect on day one. Who to call if you have questions. You are never left wondering — and by the time we show up, you are ready.
Step 5
We are days away. We reach out to make sure everything is set. Gates unlocked. Dogs inside. Any last questions answered. We show up prepared so we can get straight to work.
Step 6
It’s showtime. We arrive on time. We work clean. We treat your yard like it is our own. This is the moment your backyard starts to change — and you will feel it from day one.
Step 7
Every day we are on your project, you hear from us. Photos of the progress. What we did. What is coming next. You always know where things stand — even if you are at work or out living your life.
Step 8
This is the moment you have been waiting for. When the job is done, we walk through it together. We show you everything we built. We make sure you are 100% happy before we leave. We hand over your warranty. We do not go anywhere until it is right. Your backyard. Finally finished.
Phase Three
The job being done is not the end. It is the beginning of a relationship.
We check in three times after every project — at 3 days, 3 weeks, and 3 months. We want to know how your backyard is holding up. We want to know you are still happy. We want to make sure what we built is everything we promised it would be.
We call it the Triple Crown. It is our commitment to you long after the last post is in the ground.
We call to make sure everything looks exactly the way you imagined. How does it feel to look out at your new yard? Any small adjustments get handled right away. No waiting. No chasing us down.
We check in again. How is the gate swinging? How is the deck feeling? Any questions about your new fence or deck? We are still here — and we always will be.
One final check-in to make sure everything has settled in perfectly through the first season. This is your last chance to flag anything under warranty — and we mean it. Your satisfaction does not have an expiry date.
The Difference
The Vinyl Guys Advantage Blueprint is not a marketing gimmick. It is how we have operated for 17 years.
It is why the Consumer Choice Award keeps coming back to us. Four years straight. It is why our customers send us their friends and their family. It is why every project we build comes with a lifetime workmanship warranty.
Because when you trust us with your home, we take that seriously. Every single time.
Our Promise
You are investing in your home. You deserve to know it is protected.
Every fence, deck, and railing we install is backed by our lifetime workmanship warranty. That covers all installation issues, errors, omissions, fence adjustments, and anything else related to how we built it — at no cost to you, for as long as you own your home.
This is not a 1-year warranty. This is not a 5-year warranty. It is a lifetime warranty. Because we build things right the first time, and we stand behind our work forever.
All installation issues, errors, omissions, and fence adjustments covered at no cost for as long as you own your home.
Applies to all Vinyl Guys fence, deck, and railing installations. Covers workmanship — not product defects (covered separately by manufacturer warranty).
READY TO START?
We are a family business. That photo is us — the people who will answer when you call, show up when we say we will, and take care of your yard like it's our own.
We know what it means to have a home you're proud of. We know what it means to want a safe place for your kids to grow up. That's why we do this.
No pressure. No obligation. Just a straight conversation about what you want and what it costs. We'll get back to you the same day.